Darkness FallsEscape Games Melbourne - Escape Room MelbourneEscape roomIRLThere were a few issues during our escape room experience. Some items that were supposed to trigger audio clues didn’t work correctly — we had to remove an object from its designated spot to get the next clue to play. I only learned this after calling the game master, as the audio kept looping between three recordings. The music that played when we escaped and during one of the puzzles was very loud and didn’t match the set design, which affected the immersion. Overall, the production quality was okay, but some rooms felt disconnected from the overall theme. To avoid spoilers, I won’t go into detail. After my partner left a review, the owner called him using the contact details from our booking and has since sent multiple intimidating messages. This made me feel unsafe and prompted me to leave a review to warn others. The owner also offered my partner a refund in exchange for removing his review. When my partner chose not to remove it, the owner began sending further intimidating messages. My partner declined the refund and has no interest in receiving one. It’s very concerning that the owner used our personal booking information to contact us because of a review. That’s not ethical and raises questions about how negative feedback is handled — or possibly removed — for this business. Reviews are meant to reflect genuine customer experiences, and behaviour like this undermines their integrity. We rely on honest reviews to decide which escape rooms to visit, so this was deeply disappointing.
