Upside DownCloak and Dagger Escape Rooms - Coconut CreekEscape roomIRLUnfortunately, this escape room was a big disappointment. The puzzles themselves were underwhelming, but the biggest issue was the staff. The employee working during our visit, Indian looking guy, was rude, dismissive, and made us feel uncomfortable asking questions. Instead of enhancing the experience, their attitude took away from it. Customer service is a huge part of an escape room experience, and this completely missed the mark. I wouldn’t recommend this location unless serious improvements are made to staff training and guest interaction.
