UFO: Go For Launch

Excellent overall experience. Staff was engaging and friendly. Entrance to business was extra, escape room was designed well, decorated great, and fantastic puzzles.

This was our second Bureau game. These games do not have many puzzles, so take your time to lean into the story and have fun with the tasks. Many tasks can take a while to do even after you figure out what you have to do. really cool effects and design!

This room had some fun technology use. Loved the final puzzle, and set design/use of space was amazing!

Enjoyed this but staff needs customer service training.

I struggled with how to rate this, because the game itself wasn’t too bad. The staff we were exposed to were rude with horrible customer service, though. Part of the game also had an extra puzzle for larger groups that they just didn’t hide correctly, so we wasted 5-8 minutes on this before giving up. A helpful “that’s not for you” would have been nice, but I don’t think they were paying attention to us at all. Part of our party was 5 minutes late so they said they would take that from our game play (completely understandable), but then they wouldn’t go let them into the main portion of the facility (if you’ve been here before, you know that there’s a false entrance you must be escorted through to make it to the front desk to check in, so you’re at the mercy of them), which took further time away from us. When our party members told staff the rest of us were there, they said “oh well, I’ll finish this first”, which is fine, except that meant they’d deduct time they took from us. We weren’t briefed on what the storyline was for this game and the game master just stuck us in the room and said “here you go.” When we mentioned the non-working puzzle in one of the rooms, they were rude about it at first, with excuses about larger parties getting to do it (we were a group of 5). They eventually apologized, but it was one of those “make this person go away while I walk away” apologies. We’ve played 4 games here now and it was a place I used to recommend to out of towners for the atmosphere, but man…no more. That’s also changed a lot, by the way. Very disorganized with furniture thrown about now. All of this to say, make sure you come when there are nicer, more mature people running the games. About the game itself: it was ok. There were some neat tech. elements like all of the other Bureau games, but not everything lined up right and the storyline didn’t resolve. A complete “meh” game for us when we were excited about showing this place off to family.

Loved this room, creative and unusual puzzles made for a very fun time!

Fantastic high tech room. Great puzzles, theming, and immersion. Great use of unique elements and puzzles I’ve never seen in a room before!