The Theater

We flew through the game solving all puzzles in 30 minutes, only to spend the next 20 minutes sitting in the room because we couldn’t get the game masters attention to explain that their keyswitch puzzle was not working (a puzzle we had ‘completed’ at the very beginning, but as it was a non linear game, this was one of 4 parts required for the final sequence). We were genuinely seconds from walking out and leaving when she finally paid attention and gave us 3 clues for puzzles we had already solved. She then came in the room and said ‘oh it’s not working, the number is this …’ and then we put in the code and finished. We clearly explained that we were unhappy with the game and received no recognition on the faults. No team photo, no offers for any compensation, no explanation. Horrendous experience, awful customer service and a genuinely terrible venue.

Yet another run-down room from the company with puzzles being broken so you just have to skip them. We had a phenomenal Game Master, but like my other reviews with this company, I can’t recommend it for the treatment of the team members by the owner.