Neverland

I really like the idea of Once Upon an Escape but their puzzle master and I are just not on the same page. I do a bunch of escape rooms and I always seem to struggle with the rooms here. The puzzles are creative but sometimes in a way where it’s just hard to figure out what to do. Neverland was no exception to this rule. We got stuck several times and had to ask for help. The help system is not super responsive and it seems like they aren’t always sure where you’re at in the game because they would suggest to do things that we already completed. We only ended up making it about halfway through this room and that’s unfortunate because the backside looked like it would be fun to mess with! If you’re looking for a solid challenge, check this one out but don’t be surprised if you end up stuck and have a hard time getting help!

A very well laid out room with lots of spaces. Plenty of puzzles and some very difficult puzzles. A few puzzles struggle with the execution of the idea. Overall a good room with a very well done design.

At least one puzzle was a stretch in logic we never would have gotten. Affected the flow a bit. Final puzzle we accidentally solved because the wrong magnet worked on a puzzle it shouldn’t have. Cute decorations and story.

The lobby was absolutely amazing. When they open the door you are immediately let down. It’s suppose to be Neverland themed but nothing looked like it. The puzzles were very confusing. There wasn’t a good flow. The clue system seemed awesome but you would sit and then wait. I don’t believe anyone is watching you so we would have to explain what we already have. Sometimes we waited 5+ mins for a clue. We’ve done lots of rooms and don’t ask for clues. We had to get quite a few here. It was a complete waste of $ in my eyes.

Wasn’t very bad, but we got stuck to often, even after having done a lot of rooms. Missed a natural flow in the events.

We played 2 games here and I liked the other one more. This had some logical leaps that were difficult to bridge. Also some of the pieces were just not made as well as they should have been and therefore the answer wasn’t clear even though we knew exactly what to do with them. Some electronic props did not seem to be working and the GM wasn’t paying much attention to our game bc she would ask what we already had. Things to note: its very dim and they don’t want you using flashlights but we did anyway. Theres crawling with no alt access doors.

There was so much to do when you enter this game. A few puzzles were set out of order in between rooms which is what made this more difficult than their other rooms. One of the final puzzles in the experience i believe should not be in escape rooms given the nature of the game. Also, the GM messages you in personalize messages through a phone throughout the game. At some points we were waiting up to 6 minutes for a hint which extended our time. I love the system they use for hints but the way it was implemented during this game really ruined the flow for us. Leaving us inside feeling ignored. Definitely an expert room, would recommend with at least 3 people.

Immersion was great. Puzzles challenging but room and theme were very cool

The clue system took a long time (over 3 minutes for some clues), so we were never sure if staff knew we wanted a hint or not while we stood around waiting. I appreciate that the owner’s mother who works there supports her daughter, but taking our feedback as “well, we’ve won awards” and “then let me just refund your next room” is not helpful.