Mary, while everyone is entitled to an opinion, we strongly disagree with the picture this review paints of Lake Escape and our escape rooms.
We have built our business around delivering exceptional experiences, and more than 1,500 guest reviews speak far louder about the consistency and quality of our product than a single review does. We are extremely proud of that track record, and we absolutely stand behind our rooms, our puzzles, and our team.
Calling our additional attractions evidence that we somehow “care less” about escape rooms is particularly unfair. Our success allowed us to expand what we offer—not neglect what built our business. Arcade games, axe throwing, golf and other entertainment were added because our guests wanted more reasons to stay, play and come back. We make no apologies for continuing to grow and improve our business.
Regarding clues: our Game Masters are there to keep an experience moving when a team becomes stuck. Some guests want absolutely no assistance; others want hints so they can continue enjoying the room. If a team wants a no-hint or minimal-hint experience, all they have to do is tell us. Providing assistance is not an attempt to manufacture a 60-minute escape—it is part of professionally hosting an escape room.
And yes, when we identify an element that some guests have difficulty understanding, we create additional tools to help explain it. We view responding to guest behavior and improving how an experience is communicated as responsible operation—not evidence of an inferior product.
We understand that you personally didn’t enjoy the style of this room, and that’s completely fair. What we don’t agree with is turning personal preferences about puzzle style, difficulty and clue frequency into broad statements about the quality or priorities of our company.
After 1,500+ reviews and thousands of guests through our doors, we’re very comfortable standing behind what we’ve built. One experience may not be everyone’s cup of tea, but we’re incredibly proud of Lake Escape, our escape rooms, and the team that delivers them every day.
