3RedHeadsAndMom
138 escape rooms
Let me start by saying... this was our first of 3 rooms at XscapeWorks today. It was just my wife and I and we jumped right in after a 2-hour drive. The positives... 1) Like all of XscapeWorks rooms, this room was extremely immersive and very well themed. Definitely some of the best themed rooms we have done so far in 130+ rooms. I was told by the owner that they actually make rooms for others. The quality of the craftsmanship shows. Fantastic animations and tech and no traditional locks in this room. 2) the GM Jackson was super nice and was as helpful as he could be. 3) we really felt like we were in the story/timeline. Now for the negatives... 1) no good place to put your personal stuff. 2) We didnt like the use of a walkie talkie for communication with GM. Often hard to hear. Also hard for both of us to hear at same time as we were often separated and we only had one walkie talkie. 3) If we would have had a group of 4 or 6, I would most likely loved this room. But, as it stands with just 2 people, this room made us want to leave before doing the other 2 rooms. IMO, the puzzles were overly hard for the sake of being hard. In addition, there were SO MANY rooms and puzzles that it was just overkill for 60 minutes. Maybe 75 or 90 mins and it would have been fun. We have done close to 100 rooms with just 2 people so we are no stranger to doing rooms with just 2. I am sure the right 2 people can do it. But for us 50+ folks, almost all of the puzzles in this room were huge time sucks and made us feel stupid, frustrated, stressed and not fun at all. Lastly, the room we did was only medieval times themed. No 1900s spooky house as mentioned in the Morty room description and previously players.
Gameplay
Puzzles were too difficult for our liking. And too many rooms/puzzles for 2 people. Maybe a bigger group or smarter more capable people would do fine.
Atmosphere
Customer service
Parking
Easy
T
Trey (Owner)
Dear 3RedHeadsAndMom, Thank you very much for your feedback on our experiences. We're thrilled you came to visit. And we're very grateful you appreciated our craftsmanship, attention to detail we try to apply to every inch of what's beyond our time machine doors. Moving onward, to address some of your criticism, and supply some of our own commentary - that will clarify what's been mentioned for everyone who might read this - after we did not receive your heart. Let us please start by saying, when you asked if you could play 3 consecutive games with 2 people, we politely warned against your request, considering that your group size may play a significant factor in the overall level of fun you'd have while visiting. All of our games come with a website-visible forewarning, and strong recommendation that at least four people play one game at one time. Please consider it in this framework, attempting even one game with 2 people is a lot like signing up for 200% of the work. Our games are very large, and several puzzles are also very large, some puzzles even require traveling through multiple rooms in order to retrieve useful information. Altogether, these are challenges that ask players to think outside the box, and combine thought and action to achieve success. Therefore, expanding a bit, playing 3 consecutive hour-long games, at a 200% workload, that's a tall order for even very seasoned players, such as yourselves. Continuing to address your criticism. Belongings. Our GM asked if you would like to leave your belongings in your car, which was parked in our private parking lot, monitored by full-building cameras, and our GM also asked if you would like to store your things in our control room while you played. That being said, we are working on adding temporary lockers to our lobby area, so thank you for your comment. We're always looking to improve our facility. The walkie-talkies: we turned up the volume all the way for you beforehand. It's also possible you accidentally adjusted the volume knob on the top of the device while handling it. Moving onward, the puzzles in Medieval are skill-based, not logic-based. They are a change of pace from almost all other escape rooms in Charleston, and beyond. When you are forced to adapt, and learn new things, you can reveal hidden talents. We're proud of the fact that this game is markedly different. And, by design, you're supposed to fail, then overcome your initial failure, which in turn makes you a more robust, better-rounded escape game player. Last, we've changed our game listings a lot in the past year. Not sure why Morty isn't up to date yet. But, all things considered, we're very happy you came to visit. We're updating many things inside our games. Thank you very much for your feedback. Happy escaping! -Xscapeworks
Apr 10, 2026
