3RedHeadsAndMom
142 escape rooms
Let me start by saying... this was our 2nd of 3 rooms at XscapeWorks today. It was just my wife and I and we were pretty worn out from struggling in the Medieval Times room(s) a few minutes earlier. But, we jumped right into this one. The positives... 1) Like all of XscapeWorks rooms, this room was extremely immersive and very well themed. Definitely some of the best themed rooms we have done so far in 130+ rooms. I was told by the owner that they actually make rooms for others. The quality of the craftsmanship shows. Fantastic animations and tech and no traditional locks in this room that I can remember. 2) the GM Jackson was super nice and was as helpful as he could be. 3) we really felt like we were in the story/timeline. 4) Even though we didnt escape, we were very close and did not feel as frustrated and stupid as we did in Medieval Times. Now for why I didnt give it a Heart... 1) no good place to put your personal stuff. 2) We didnt like the use of a walkie talkie for communication with GM. Often hard to hear. Also hard for both of us to hear at same time as we were often separated and we only had one walkie talkie. 3) We could have used a writing pad of some sort for taking notes. 4) The implementation of an old communication device (wont spoil exactly what) was frustrating and backwards. In reality, the devices had to be done slowly to work correctly. However, in this room you had to do it quickly or it didn't work. 5) If we would have had a group of 4 or 6, I would most likely loved this room. But, as it stands with just 2 people, this room was too much for us to complete and took away from the fun. IMO, there were SO MANY rooms and puzzles that it was just overkill for 60 minutes. Maybe 75 mins and it would have been even more fun. We actually ran into a group of 4 people later in the day who had just finished this room and they ended in the same spot as us without escaping. However, Maybe, the right 2 people can do it.
Gameplay
Atmosphere
Customer service
Live actors
No
T
Trey (Owner)
Dear 3RedHeadsAndMom, Thank you very much for your feedback on our experiences. We're thrilled you came to visit. And we're very grateful you appreciated our craftsmanship, attention to detail we try to apply to every inch of what's beyond our time machine doors. Moving onward, to address some of your criticism, and supply some of our own commentary - that will clarify what's been mentioned for everyone who might read this - after we did not receive your heart. Let us please start by saying, when you asked if you could play 3 consecutive games with 2 people, we politely warned against your request, considering that your group size may play a significant factor in the overall level of fun you'd have while visiting. All of our games come with a website-visible forewarning, and strong recommendation that at least four people play one game at one time. Please consider it in this framework, attempting even one game with 2 people is a lot like signing up for 200% of the work. Our games are very large, and several puzzles are also very large, some puzzles even require traveling through multiple rooms in order to retrieve useful information. Altogether, these are challenges that ask players to think outside the box, and combine thought and action to achieve success. Therefore, expanding a bit, playing 3 consecutive hour-long games, at a 200% workload, that's a tall order for even very seasoned players, such as yourselves. Continuing to address your criticism. Belongings. Our GM asked if you would like to leave your belongings in your car, which was parked in our private parking lot, monitored by full-building cameras, and our GM also asked if you would like to store your things in our control room while you played. That being said, we are working on adding temporary lockers to our lobby area, so thank you for your comment. We're always looking to improve our facility. The walkie-talkies: we turned up the volume all the way for you beforehand. It's also possible you accidentally adjusted the volume knob on the top of the device while handling it. Moving onward, the puzzles in the 1930s Gangster's Hideout are a lot for any group of people. We're proud to've built something that can actually challenge very advanced escape game players, such as yourselves. However, when you mention, overkill, we feel that's simply a little unfair, when we provided a polite forewarning against your request. To reiterate, you played three one-hour games back-back-back, with only two people, when we recommend four for every game. And to attempt this game after the Medieval Quest, after a two hour drive, well, that's a lot of hard work for two people, even when both players are very advanced, such as yourselves. All things considered, we're very happy you came to visit. We're updating many things inside our games. Thank you very much for your feedback. Happy escaping! -Xscapeworks
Apr 10, 2026
