I will start by saying one of the managers the next day reached out and corrected the issue. But this room A. Is a single room which I’m not a fan of and B. Was not completely reset. We got to the final puzzle within the first 9 minutes. Our GM came in and told us that it was the final puzzle and he can just reset it. And kept insisting that it was not a big deal. Which to me and my group it was. I guess you’d have to play the game to realize why resetting it just doesn’t really work out. We continued the game but I was not interested in it. Linear room. Would not recommend based on customer service that night from the time we stepped into the establishment to the time we left.