
Relentless
68 escape rooms
I am surprised this room received so many hearts. First, the customer service was the worst: they demanded that we surrender our phones. Notably, nowhere in the waiver does it say that they will take our phones from us or require us to put them in the lockers. Below is the exact wording from the waiver: "All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk." And: "Escape Hour Point Ruston Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings…" Translation: Your personal belongings are kept by you at your own risk, and they disclaim responsibility for loss of personal property. Yet they demanded that we surrender our phones to them! They didn't care that we promised not to take any pictures; we could even turn off our phones. Then, after the game, they demanded that we hand them our personal notebooks we used for quick scribbles during the game. Second, the room itself was very worn down and full of dust. I was sneezing there. At least two puzzles were broken or not reset. All my clothes were dirty with white dust after I needed to crawl in one of the tiny rooms. One puzzle was poorly done, so we could see the traces and solved it prematurely. Third, the puzzles were mediocre. For example, you just input what you see without any extra thought process or any layer to make things harder. The only puzzle we liked was about the jars. Fourth, the room is very dark, and the light they provided was mediocre. The bad light was hurting my play partner's eyes. Given the price tag of $75 per person, including taxes/fees, and the factors listed above, I do not recommend this company given their aggressive rules not clearly disclosed in the waiver and their lack of care for the players' physical health.
Customer service
Particularly interesting or different
No
Story
Difficulty
Medium
Was anything broken?
Yes
Live actors
No
Physically active
Somewhat
Safety
No
Too much accumulated dust, which made me sneeze and have lung problems afterwards and too dark, which hurt my play partner's eyes








