The Wine Vault

Thank you so much for taking the time to write this fantastic review! We are so blessed to have customers like you! The storyline in Wine Vault is very involved and took us almost three years to build! So honored that you enjoyed the Wine Vault! - Amber & Russ, owners

Thank you again for taking time to leave a review and give positive feedback for The Wine Vault. It took almost 3 years to build Wine Vault with all of the details and we absolutely LOVE when people catch them! Thank you for supporting small business and we can not wait to have you and your talented team back really soon! - Amber & Russ, owners

Thank you for your feedback denicee! Wine Vault took 3 years to build - storyline, plot, flow and delivery. Russell and I love every part of this design, so thank you for your shared enjoyment of the room. We typically ask players if they would like an explanation, so I apologize if you did not get asked. I will make sure to share your comments with my staff as a training tool. The room videos were originally made to be the only explanation and we learned over time, the hard way, that 95% of players need multiple explanations to comprehend the instructions. Broken items are very costly to escape room owners., especially small businesses who actually care about broken elements :) I like your suggestion of a note for a refill however, I am afraid if we give players a pen, my walls and every prop will be ruined. Also - learned the hard way. I will bring this up at the next staff meeting to discuss a different & improved way for refills without room interruptions. The photos in the room - we don't allow it because we do not have time to "reset" before photos are taken. For example, if a puzzle is solved, you can see the solution in the picture (ie wine bottles) It could possibly ruin the experience for the next player that happens to stumble upon the pic online. Another - learned the hard way lesson :) When you visit us next time - please tell us that you want no explanation or storyline told. We can skip it for you. We will also make sure to only refill before we start the room and after the experience is over. We will also reset the room after your experience for you to go back in to take photos. Our customers are very important to us and your feedback is very valuable. Thank you for supporting small and local! - Amber, owner

Thank you so much for your review and very kind words havandra! It was an absolute honor having you at Grapevine Escape! Can not wait to see you again really soon! Enchanted Cottage closes down for the season on October 14 and Rudolph's Gift returns November 1. Remember that ALL MORTY users get a discount! When booking, use code MORTY24 to receive $5.00 off per person! Must have 4 players minimum and has to be prepaid to get it. Thanks again for supporting local and small - see you next time! - Amber, owner

Thank you for your kind words! The Wine Vault was a lot to build - almost 3 years - but we love it! I appreciate that you caught all of the attention to detail about the back stories of all of the wineries - so much fun! See you next time to play Enchanted Cottage! - Amber & Russ, owners

Your first escape room? We are so honored and blessed that you decided to experience your first at Grapevine Escape! That is so cool that you jumped right in to the world of adventure and joined MORTY. You will love MORTY! It helps you track your rooms and look for new ones! Welcome to the fabulous world of escape rooms! See you next time for another experience at Grapevine Escape! - Amber, Owner

Thank you! It took almost 3 years to write, design, and build Wine Vault due to the extreme back stories and details of every winery! My dad is Robert Doc Benson and many other family members are highlighted in that room as well. Thanks so much for your kind review and being a return patron! Being local and small, we really appreciate every single person that steps into our place to play another escape adventure! See you next time! - Amber & Russ, owners

Thank you so much for your review! The Wine Vault took almost 3 years to create! The storyline is so detailed! BTW - my dad is Robert Doc Benson :) Can't wait to see you and your group again in the near future to play FocusTec Labs or Enchanted Cottage! - Amber, owner

Thank you so much Matthewab96! We also love the Escape and Sip promotion. Drinks are complimentary with the purchase of our signature logo tumbler! To be honest, I love mine! Dishwasher safe and the perfect size for my car coffee! Thank you visiting our mom and pop. Can't wait to see you again in the near future! Don't forget to bring your cup :) - Amber & Russ, Owners

Magic1900 - I apologize if your experience was not the best. Our staff is trained to explain the escape room process while producing a theatrical storytelling personality however, we can always follow your lead and desires. Next time you come in, tell our staff that you prefer to skip the instructions and storylines and go directly into the escape adventure. We will make sure we cater to your specific needs. We are locally owned and operated so all of our rooms are written, designed, built , produced, and programmed by us and our team. - Amber & Russ, Owners