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tvanauk10

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tvanauk10
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tvanauk10

    Trevor Vanauken

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    Diamond Heist

    Diamond Heist

    Escape Room Pittsburgh

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    This was, without a doubt, my least favorite escape room experience. I came with my parents to have a fun time and was frustrated by the puzzle design and the worn down state of the room. However, the most frustrating part was the fact that the Game Masters for this location did not make exceptions for my parents who have poor eyesight. During the intro speech my Mom asked about any sections of the room that may be dark and asked if they offered any flashlights. The Game Master told us no and that we wouldn’t need it. I understand having a No Phone policy due to spoilers, but it was extremely frustrating when my dad was chastised for using his phone’s flashlight in a dark area. Additionally, the marker was extremely faint and frustrating to use for one of the puzzles. After mentioning it to the Game Master they said “Oh, that was pretty bad.” We were never offered an apology for this inconvenience which cost us time or for the yelling at my Dad for using his phone’s flashlight. Save your money and choose a different Escape Room company who cares about their guests!
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