I'm not usually one for leaving bad reviews, however in this instance I feel that it is relevant. Having just completed 'Nightmare' and 'Museum Heist' as experienced players leading a group of first timers, I was sorely disappointed. The cost of the rooms at $49 each for a group of four, felt overpriced for the quality of the experience on offer. The puzzles and clues felt loosely tied together by a flimsy storyline; and while there were a variety of puzzles - the overuse of red herrings that didn't pertain to any puzzles in the room made it difficult to ascertain what was important or not. The puzzles would be great for first timers or younger players, however some were obscurely clued in the space with little connection from puzzle to clue. In addition to poor maintainence of the props and poor Gamemaster clue communication - with multiple GMs throughout the game - made it difficult to understand some of the puzzles.
Usually this would not be enough ruin an escape experience, unfortunately our room wasn't reset correctly and subsequently, we had met the 'win' condition fifteen minutes before our GM noticed, almost immediately after entering the final room.
When we were finally greeted by a GM after we had 'won', we were left feeling confused, underwhelmed and without a sense of accomplishment.
I don't enjoy leaving a detracting review, but as a person who cares greatly about this industry I believe honest feedback is the best way to help each other grow. Hoping on our next visit for a better experience.
Simple puzzles that were poorly clued with overuse of red Herrings
The atmosphere of the room was detracted by the lack of upkeep for the props and sets which was quite disconnecting from the space
Customer service
Felt rushed into the game, the the GM took no time or care to explain basic rules or fundamentals to new players
Particularly interesting or different
No
The game was very typical for an escape room and did not provide any surprises or fun changes
The story was very cookie cutter and didn't provide much engagement within the room itself
Even with the puzzles not being reset correctly from previous session we still completed the puzzles in ample time
Room was not reset properly, we had completed the room 15 minutes before the GM realised by finishing the final puzzle as soon as we entered the room due to an un reset lock.
Physically active
Not at all
Accessibility
Not at all, crawl spaces etc.