The room itself felt old, with broken and worn-out puzzles that made it difficult to get into the flow. Instead of a smooth, cohesive experience, the puzzles were disjointed and clunky, requiring constant intervention from the Games Master. The clue system was outdated and unhelpful, lacking specific guidance, which caused confusion and delays. Every time we needed help, the Games Master had to step in personally, further disrupting any sense of immersion. To make matters worse, the room was anything but immersive. The props and set design were uninspired, and we could hear screaming kids from the laser quest activity next door. This constant noise was incredibly distracting and completely ruined the atmosphere, making it hard to focus on the puzzles or enjoy the experience at all. Given these issues, the overall experience was far from enjoyable. We were left feeling frustrated and disappointed, with no desire to return or recommend Escape Reality to others. If you're seeking a quality escape room experience, we'd suggest looking elsewhere. We hope that Escape Reality addresses these issues and improves the quality of their rooms, but until then, we can't recommend this venue. Save your time and money, and explore one of the many other escape rooms in the area that offer a much better experience.

Would not recommend. Staff missing from sight on exit of the room. Understaffed and staff not wanting to debrief after the room or discuss time of exit of the room