This is a tough review. First off, I was misled by the recent reviews before mine, all created by MazeRoom bots/fake accounts (generic name followed by #'s), that have only rated MazeRoom rooms with generic positive reviews. They seem to be drawing attention to their games that might need a bit more publicity...
Anyways, our experience itself. It's as mixed as the ratings are. All the 'fake' reviews mention a lot of illusions and use of perspective. Uhm... no lol. There were cool moments and a handful of solid puzzles in this room, so they can definitely be appreciated. The storyline isn't really there, and the ending isn't satisfying in relation to it. There was another review that said this room took 'nonlinearity' and instead made it 'nonlogical'. I somewhat agree with that because to me, some things didn't really logically click at all, which ruins flow a bit. At least in these moments, when we asked for hints, the GM did provide good hints that got us going again.
The room atmosphere and set design is there. It's dark and mysterious. Lots of props and set design related to magic, magicians, etc. There were a few mechanisms that were cool and new to us, so we appreciated that. There were a couple mechanisms that seemed especially finnicky and requiring fine precision from you, and that was somewhat frustrating when we had to redo it multiple times for it to be recognized/triggered. There were also a couple things in the room that serve absolutely no purpose at all and were just distractions, which we haven't really ever seen. We definitely wasted some time on what was essentially distracting decor.
Overall, a mixed experience with some cool moments/mechanisms in a solid setting but with choppy flow, finnicky mechanics, and an unsatisfying storyline/ending. It's an escape room to do, but it's not near the top of our lists, but also not the worst.
Mixed bag. Cool moments. Choppy flow, finnicky mechanisms
Customer service
Our GM was the most nonchalant we've had in a long while. But he was solid in-game when we needed hints
A mix, but more mechanical than super new tech.
Was anything broken?
Not broken, but some are finnicky and require precision in your actions
Physically active
Somewhat
There is one amusing physical part
6-7 parking spots in front of the building in their own lot