Mansion Murder

I’m very sorry to hear that parts of your experience didn’t live up to expectations. While I’m glad to hear our game masters made a positive impression, it’s disappointing to learn that an error in a clue disrupted the flow and story of Murder Mansion. That’s absolutely not the experience we want guests to have, and I understand how something like that can leave a sour taste. Your feedback about immersion and buildout is also appreciated. These details matter greatly in storytelling and gameplay, and comments like yours help us identify where improvements are needed. We take this seriously and will be reviewing both the specific issue you encountered and the overall room experience. I’d really appreciate the opportunity to speak with you directly and see how we can make this right. Please feel free to reach out to me anytime: Jeff Hartsell — (337) 552-4641 | [email protected] Thank you for taking the time to share your feedback — it genuinely helps us improve.

I’m really sorry about that — it’s frustrating when a puzzle doesn’t work as intended, especially in a room that otherwise has strong potential. It sounds like we missed the mark both on the maintenance side and in providing the right support from your game master. I’d like to look into what happened and make sure it’s fixed right away. Please reach out to me directly at (337) 552-4641 or [email protected], so I can follow up personally and make this right.

I’m really sorry to hear that this experience was so disappointing, especially given how many rooms you’ve played. It sounds like the puzzle logic and flow just didn’t click, and that’s something we need to take a closer look at. I truly appreciate you sharing this — experienced players like you help us see where design improvements are needed. Please reach out to me directly at (337) 552-4641 or [email protected] so I can follow up personally and make this right.

That’s awesome — sounds like your team was perfectly in sync! I’m glad you enjoyed the flow and story; that balance between pacing and puzzle count is something we focus on a lot. Congrats on escaping just in time — that’s the best kind of finish!

Appreciate the honest take! Sounds like this one landed right in the middle for you — solid but not a standout. That’s fair feedback, and it helps us see where we can add a little more creativity or polish to bring it up to the level of our stronger rooms. Glad you still found it worth the experience overall!

I’m really sorry your second experience didn’t live up to expectations, especially after such a great time with Under Pressure. You’re absolutely right — an attentive, enthusiastic game master can make or break the experience, and it’s clear we missed the mark here. I truly appreciate your thoughtful feedback and the way you balanced it with the positives; that helps us improve. Please reach out to me directly at (337) 552-4641 or [email protected] — I’d like the chance to make this right and restore your confidence in us.

That’s great to hear! I’m glad you enjoyed the puzzles and had a good time overall. Sounds like your team really clicked with this one — hope we get to see you back for another escape soon!

I’m really sorry you had that kind of experience — what you described is absolutely not how we want guests to feel. You should never be rushed or threatened with lost time, especially when you arrived on schedule. The lack of communication and unhelpful hints clearly made the situation worse, and that’s unacceptable. I truly appreciate you taking the time to explain what happened so we can address this directly with our team. Please reach out to me at (337) 552-4641 or [email protected] — I want to personally make this right for you and ensure this doesn’t happen again.

That’s awesome — sounds like you had a thrilling finish! Escaping with seconds to spare is always the best kind of adrenaline rush. I’m glad the room flow kept things engaging and challenging all the way through. Great job pulling it off right at the buzzer!