Dollhouse

Hi, Thanks again for making another review, but since you didn't directly respond to our previous response, so I'm copying it here: "Hi, Thank you for taking the time to share such a detailed review. We’re genuinely sorry to hear that your experience did not meet expectations, especially since you were enjoying the room so much at the beginning. We truly appreciate both the positive feedback on the theme and décor and your honesty about the issues you encountered. After reviewing the session details, we believe there may have been a misunderstanding regarding timing. Your game was scheduled to officially start at 7:30 PM, as confirmed in the booking and follow-up email. We ask all guests to arrive 15 minutes early to complete waivers and receive instructions so the full hour of gameplay can begin on time. Our records show that your group arrived about 7 minutes before the start time，and entered the room at approximately 7:33 PM. The game timer itself still runs for a full hour, which would place the end time around 8:32–8:33 PM, so you exit the room around 8:32pm. We have recording and screenshot to support above timeline. If you want to check, we are happy to provide. Regarding the remaining minutes shown on the display afterward, our Game Master was hosting multiple games that evening and may not have immediately recalled the timing details, but we want to be very clear: we would never intentionally end a game early, as there is no benefit or reason for us to do so. As for the puzzle you mentioned, when our staff said they would come help, that assistance was provided remotely by bypassing the mechanism from outside the room, which is why the lock opened shortly afterward. It did not open on its own, and this action also indicates that the puzzle itself was functioning properly at the time. That said, we understand how frustrating it can feel when progress is delayed, especially during an otherwise strong run. We sincerely appreciate you bringing these concerns to our attention. While we regret that the experience left such a negative impression, we would truly like the opportunity to clarify things further and see how we might help make it right. Please feel free to reach out if you’d like to discuss this by phone — we’d be happy to connect. Thank you again for your feedback. Chronos Escape Room"

Hi, Thank you for taking the time to share such a detailed review. We’re genuinely sorry to hear that your experience did not meet expectations, especially since you were enjoying the room so much at the beginning. We truly appreciate both the positive feedback on the theme and décor and your honesty about the issues you encountered. After reviewing the session details, we believe there may have been a misunderstanding regarding timing. Your game was scheduled to officially start at 7:30 PM, as confirmed in the booking and follow-up email. We ask all guests to arrive 15 minutes early to complete waivers and receive instructions so the full hour of gameplay can begin on time. Our records show that your group arrived about 7 minutes before the start time，and entered the room at approximately 7:33 PM. The game timer itself still runs for a full hour, which would place the end time around 8:32–8:33 PM, so you exit the room around 8:32pm. We have recording and screenshot to support above timeline. If you want to check, we are happy to provide. Regarding the remaining minutes shown on the display afterward, our Game Master was hosting multiple games that evening and may not have immediately recalled the timing details, but we want to be very clear: we would never intentionally end a game early, as there is no benefit or reason for us to do so. As for the puzzle you mentioned, when our staff said they would come help, that assistance was provided remotely by bypassing the mechanism from outside the room, which is why the lock opened shortly afterward. It did not open on its own, and this action also indicates that the puzzle itself was functioning properly at the time. That said, we understand how frustrating it can feel when progress is delayed, especially during an otherwise strong run. We sincerely appreciate you bringing these concerns to our attention. While we regret that the experience left such a negative impression, we would truly like the opportunity to clarify things further and see how we might help make it right. Please feel free to reach out if you’d like to discuss this by phone — we’d be happy to connect. Thank you again for your feedback. Chronos Escape Room