This place lets you choose difficulty levels so I will preface this by saying we chose the 60 minute "Challenging" version even though we only had 3 players (they have minimum 4) and they tried to recommend against it.
For the most part this was a fun room but unfortunately what stood out was 1 big negative part. As someone else said, there is 1 puzzle that stands out as being poorly designed. The clues for it were vague at best, misleading at worst. But what made it even worse was that the GM left us hanging on that puzzle for a good 10-20 minutes. Don't get me wrong, I prefer it when a GM doesn't jump in & let's you work it out on your own. But this went on WAY too long. And when we did ask for clues (I think we asked for 3 on that same puzzle!) the clues remained vague & not really helpful.
We technically did not finish the room because of this. To their credit, they did give us extra time at the end to let us finish.
A notable positive was that this room had a lock I have never seen before. It was a combination of directional, number, &/or letter. So that was cool
Overall it was a fun room but they should probably just replace that 1 puzzle
Customer service
We weren't treated badly but the GM let us take WAY too long on 1 single puzzle
On challenging you should probably go with 4 or more people
Physically active
Not at all
Accessibility
The room is on the 2nd floor & you have to take the stairs