Thank you for taking the time to share your thoughts and for continuing to play multiple games with us — we do appreciate that.
The Lab is intentionally designed as a more challenging, lab-style experience, so we understand that it may not be the right fit for everyone, especially if that theme isn’t your preference. We’re glad to hear you found the gameplay and atmosphere solid overall.
As for photos, we do offer group photos at the end of games when time and staffing allow, and we’re always happy to take one upon request. We’ll use this feedback as a reminder to be more consistent in offering that option.
We appreciate your honest feedback and hope to continue improving our experiences for returning players as well as first-time guests.
— Downtown Escape Rooms Team