Wizards of Wormbly

I love the overall concept of Pecan Lake, but I’m afraid their game and employee training need some improvement. The employee introducing the game couldn’t be less interested. ZERO enthusiasm! The set was built well and looks great, but the games didn’t flow well and were very confusing at times. We’ve played worse games, but I’d consider this gameplay below average overall. We left with a sour taste after a game wouldn’t solve correctly. We asked for a clue since maybe we had the wrong answer. But their clue led us to the same answer. So we asked for another one. Same clue with different wording. Still didn’t work. Asked again and they told us about a different game that would turn on after we solved the current game. That, of course, didn’t help at all. So we said we think it’s not working. They abruptly ended the game and played cheers as if we had won. But… there was almost 14 minutes left on the clock and 2 more puzzles. I reached out to management about it and have yet to get any response. I waited to leave my review hoping to say they responded and are wanting to improve things, but nothing. I also offered to repair the broken game.