Eye of the Sun God

Was debating leaving a review, however our experience here was not great and needs to be made known. The positive: the room is pretty well themed, the staff are very nice and friendly! The negative: Entire final room was broken, parts were not properly reset and closed. Our hosts didn’t realise even after we informed them of this, we were clearly not being watched throughout. Took 3 mins to get hosts attention. This game was short, even if it had all been working as a team of two we would have finished with 20+ minutes to spare. Very expensive, for a team of two £30 per person we expect a very high standard comparable to some of the UKs highest TERPECCA rated rooms, take Macclesfields escape quest which has similar pricing but is worth every penny unlike here. It took over a month and 3 attempts to receive any reply from the company who did eventually refund but claimed to have not received the first two attempts despite being given a managers email by the hosts and using the general enquiries email on the website. We got the sense that as this is a chain the attention to detail and care is not the same as it would be in locally owned rooms.