Arcade Challenge [prev. Retro Replay]

I normally have a good time at The Great Escape Room but my partner and I had a rough experience due to our game master. About halfway through the room we asked for a clue and was given the clue to the wrong step. We tried communicating to the game master multiple times that we did not have what they were giving a clue for but it didn't seem like they were listening. We would hit the button and hoped they would start listening to us but they would just send a more in depth clue for something we STILL did not have. After about 5 minutes of wasted time eventually the game master just gave us the answer. On top of this, in the room there is a 3 digit lock and this lock straight up requires brute force to open. It is a circular mechanical lock that requires you to twist it to open. We had gotten the right code and twisted in both directions with a reasonable amount of force, but it did not work. After about 5 minutes of struggling and trying new things we eventually asked for help. They send a clue for what we had done 5 minutes prior and eventually they send in someone to help. The game master walks in the room forcefully twists the lock and says "You just had to twist it to the left" as if we were the problem. No, that lock just requires BRUTE FORCE which we were told was not necessary in the room. Feel like we got punished for not being aggressive with the lock. Me and my partner may return to this location but for now I am extremely disappointed in the experience we had in this room because of the quality of game masters running said room. Just beware.

One of the better arcade themed rooms we’ve completed. A fairly lock heavy room until the end. I really enjoyed the puzzles at the beginning and end of the room.