Pros. GM was welcoming and kind, and asked about our hint preferences. There was a live actor for some parts, they were clearly having a fun time themselves, which always adds to the atmosphere. The atmosphere was awesome and super immersive. The concept was unique -- definitely had never seen anything similar. Great mix of parallel play and teamwork. There is one scary moment, but it's just one, and you could probably tell your GM to switch it up if that would be a problem for your group.
Cons. The place is challenging to find, and parking in the area is a dumpster fire -- consider taking an Uber, and leave yourself a ton of time. The place also requires going down stairs, and this specific game involves crawling, so not ideal for those using a wheelchair. Some of the puzzles are fiddly -- i.e. you've done it right, but the items need to be oriented juuuuust so for the mechanism to work.