We had a ton of fun doing this OMITB ER! There were 8 of us in our own group (no strangers), 2 of them were 12 y/o, and 6 adults. Only one person had never done an ER before. There was a lot for people to do, and even those who didn't know the show really enjoyed it. The cons: (NYC Midtown)
-The rooms were quite small. 8 people was definitely MAX. I would recommend for a group of 2-4 though, given the choice.
-The elements were quite run down (Aug 2026) - they either need to do a major refresh, or retire it, soon.
-Of note, this is a makeover of "the Heist" - I haven't done that one previously, so it wasn't an issue for me at all, but worth noting.
-One of the elements didn't work, and we don't think it was user error. The GM had to manually trigger something for us. Good they were able to do that, but it did take away from the immersion/ experience.
-It was really warm in the room to start with, and we had a lot of people!
Pros:
-Super friendly staff! We were celebrating 2 August birthdays, and they brought a big banner :)
-The room generally flows well. There was one place we were stuck that I truly don't think we would've progressed without a hint.
-The theme was super fun, both for fans of the show as well as those who didn't know it.
-They allow photos/videos in the room!

Particularly interesting or different
Yes
One element didn't work, which was disappointing, but they handled it well. Overall things are a bit run-down though.
Physically active
Not at all
Accessibility
mobility - there are some tight spaces, but i believe it would all be accessible
hearing - one element involves listening, and the volume was actually quite low
color blindness - multiple elements involved discerning visible colors