Thank you for sharing your feedback. We respect that everyone has their own preferences and expectations when it comes to escape rooms, and we understand that not every room will be enjoyed by every player. We are also open to negative reviews and criticism, as they can help us improve.
However, we believe some important context needs to be mentioned. You are a supervisor at Escape This, a nearby escape room business, which creates a clear conflict of interest.
To be clear, our concern is not that you or your team left negative reviews. You are entitled to share your personal experiences. Our concern is that you and members of your team did not disclose that you work for a competing escape room business and posted negative reviews across multiple platforms without making this conflict of interest clear, presenting yourselves simply as regular players.
After we reported this issue to Morty, you were asked multiple times to disclose that you work for another escape room business, but you refused to do so. The disclosure in your review and profile was added by Morty directly.
Some of the reviews also appear biased and contain claims that we believe are inaccurate and, in some cases, can be directly verified against our records and CCTV footage.
The Sacrifice has been running for a few years and has received a lot of support and positive feedback from players over that time, as well as recognition from Morty and TERPECA. We are not saying that The Sacrifice is the best escape room, or that everyone has to enjoy it, we know there are areas we can improve. However, we also believe that the large amount of positive feedback and recognition the room has received over the years should speak for itself.
Regarding the technical issues mentioned in your review, we reviewed the footage from your session and sent the relevant footage to you directly. For example, the footage showed that the keypad did not fail to register the correct code. The incorrect code was entered multiple times, which is why it did not work. Even after we provided the footage showing what happened to you, this was still presented publicly as a technical failure of the room.
We do appreciate the parts of your feedback that are constructive, and we continue to use feedback to review our props, maintenance and puzzles to see where we can improve the experience for our players.
We have always welcomed friendly and respectful communication with other people working in the escape room industry. We believe businesses in the same industry can learn from each other even when they have differing opinions. However, based on what happened after this visit, particularly the multiple reviews containing false claims we do not consider this to be respectful or constructive criticism between industry colleagues.
For this reason, while we respect your right to dislike the room and to leave an honest negative review, we cannot accept false or misleading claims being presented as fact. Given what has happened, you and your team will no longer be welcome at Mission Room Escape.