Reviews

Reviews

Darkness Falls

Darkness Falls

Escape Games Melbourne - Escape Room Melbourne

  • Escape room
  • IRL
The escape room is run down / poorly maintained in my opinion. There was one puzzle that didn’t work (it was broken) and I needed to ask for instructions via walkie talkie and was told how to repair it. Another puzzle reset every 30 seconds or so, making it difficult to use, and we had trouble activating it again -- I felt very frustrated. There is loud music, and the set design is very basic compared to other rooms in Melbourne in my opinion. I did enjoy some of the puzzles, but the maintenance and design issues made the overall experience less enjoyable. They said the room is for 10 people, but we completed it with 2; the higher number might make some of the puzzles easier. For the price, the value isn’t there for me. Update: After posting this review, the business owner called me and asked me to remove it. I am sharing this to provide a factual record of what happened. I also provided detailed feedback on the puzzles, but the response focused on asking to remove the review rather than addressing the issues. Update 2: The business owner informed me that I have been banned from all their venues. Update 3: I attached a SMS conversation with the owner. The owner was the one to call me first and ask me to remove my reviews. I tried to update my reviews to provide more details and specifics without giving spoilers for the room. I spent around an hour writing over 1,300 words with very specific details about what went wrong and how to fix the issues in my SMS message. Update 4: I haven't tried to get a refund, and I haven't taken a refund. The owner seems to be asking people to defame me via other reviewers instead of addressing the issues with the escape room.